Support when you need it

Wherever, whenever. Whether you are looking for one-on-one support or automated tools, if you have a problem, Vocus has a solution.  From simple troubleshooting to long-term guidance, we’re here to help.

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Personal Support Services

Our mission is to provide you with prompt and professional resolutions that answer your questions and meet your needs—so you can focus on achieving your communications objectives. 

As a valued customer, our dedicated Support Services Team is ready and waiting to assist you.

Our Support Team offers:

  • Help Desk Contact us with any need or question and our Support Services Specialist will stay on the case until it’s resolved.
  • Account Executive As a Vocus customer, you have a dedicated Account Executive who will help you get the most out of your software, review your progress and discuss additional ways to leverage Vocus for greater success.
  • Experienced Consultants Our software consultants can assist you in configuring your Vocus application by utilizing best practices and industry standards that help you achieve your goals.
Automated tools

Automated Tools

Support Portal

Designed and managed by the Vocus editorial and support teams, our support center consolidates everything you need to find answers to your questions or get help fast in one convenient location.

Here's what access to the support portal offers you:

  • Online Assistance Get immediate assistance via our online ticketing system
  • Knowledge Base Explore our how-to guides and video tutorials
  • Ideas Submit product ideas to the Vocus product team
  • PRWeb Learning Center Gain valuable tips and resources for your news distribution
  • PRWeb Blog Stay informed about the latest industry best practices on content development

Support on the Blog

This is where Vocus and Cision thought leaders discuss the latest issues and trends in the PR industry. You’ll also find informative, easy-to-read articles on everything from Twitter and Facebook tips to tactics for measuring PR's value.

Visit our blog

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